Customer and guest support
How can we help?
We can help with a machine issue or a product purchased from it.
Machine issue
Tell us the venue, where the machine is located, its ID if visible, the approximate date and time, and what happened.
Product issue
Tell us which product you bought, when and from which machine. If you have the receipt, include its reference and describe the issue.
Returns
Vending-machine purchases do not have a general automatic 14-day withdrawal period. If the product is defective or non-conforming, contact us and we will review the case under your statutory rights. Lack of original packaging does not by itself remove those rights.
Legal warranty
If the product is non-conforming, you may use the remedies provided by law. For new goods, the general statutory period is three years from delivery. Keep your proof of purchase and tell us what happened.
Contact our customer-support team:
info@clickmovil.comCall +34 623 055 959To help us review your case, include the venue, approximate date and time, product and receipt reference if available. Do not send full card numbers, PINs, passwords or security codes.